Digital Products Policy
This Digital Products Policy explains how Guy & Cesar Ltd supplies digital safeguarding toolkit packs, downloadable resources, and other digital products through this website.
Digital product delivery
We deliver all digital products electronically. Therefore, no physical item will be shipped.
After successful payment, you will receive access to download your files. In some cases, access may appear immediately after checkout or arrive by email.
Shipping
We do not ship digital products. As a result, shipping details do not apply to digital downloads.
Returns and refunds for digital products
Because digital products are delivered electronically and can usually be accessed straight away, refunds are not normally available once a download link has been accessed or a file has been downloaded.
However, if you experience a genuine technical issue, such as a broken download link, a failed download, or a corrupted file, please contact us. We will review the issue and help you access the product.
If we cannot resolve the technical problem, we will review the order and provide a fair outcome.
Accidental duplicate purchases
If you accidentally purchase the same digital product more than once, contact us with your order details. We will then review the situation.
Support
If you need help accessing your digital product, contact us through the Contact page on this website and include:
your order number
the email address used at checkout
the name of the product purchased
a short description of the issue
Guy & Cesar Ltd
Registered in England & Wales