Effective Date: June 28, 2024
Welcome to guyandcesar.com, operated by Guy & Cesar. We value your satisfaction with our digital products and strive to provide clear guidelines on our refunds and returns policy. Please read this policy carefully to understand the process, conditions, and timeframes for product returns and refunds.
1. Digital Products
1.1 Nature of Digital Products
Our products are digital in nature, including eBooks, training materials, and other downloadable content for social workers and child advocates. Due to the instant access and nature of digital products, we handle refunds and returns with specific considerations.
2. Refunds
2.1 Eligibility for Refunds
Refunds are granted under the following conditions:
- Technical Issues: If you experience technical issues that prevent you from accessing or using the digital product and we are unable to resolve them.
- Misrepresentation: If the product description does not accurately reflect the content you received.
- Accidental Purchase: If the purchase was made accidentally, and the product has not been downloaded or accessed.
2.2 Ineligibility for Refunds
Refunds will not be granted in the following cases:
- Change of Mind: If you simply change your mind after the purchase.
- Downloaded Content: If the digital product has already been downloaded or accessed.
- Improper Use: If issues arise from improper use or unsupported platforms.
3. Return Process
3.1 Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at info@guyandcesar.com within 14 days of purchase with your order number and reason for the return.
- Verification: Our customer support team will verify your request and may ask for additional information to process your return.
3.2 Processing Time
Once your return request is approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
4. Fees and Costs
4.1 No Additional Fees
There are no additional fees or costs involved in processing your return or refund.
5. Specific Product Requirements
5.1 Conditions for Refunds
Refunds are subject to the following conditions:
- Unaccessed Products: The digital product must not have been downloaded or accessed.
- Valid Reason: The reason for the refund must align with the eligibility criteria mentioned above.
6. Customer Support
6.1 Contact Information
For any questions or to initiate a return, please contact our customer support team:
- Email: info@guyandcesar.com
- Postal Address: 57 Beacons Park, Brecon, Powys, Wales, LD3 9BR, United Kingdom
6.2 Support Hours
Our customer support team is available Monday to Friday, 9:00 AM to 5:00 PM GMT, excluding public holidays.
7. Changes to This Policy
7.1 Modifications
We reserve the right to modify this Refunds and Returns Policy at any time. Changes and clarifications will take effect immediately upon posting on the Website. We encourage you to review this policy periodically.
8. Conclusion
Your satisfaction is our priority. If you have any issues with your purchase, please do not hesitate to reach out to us. We are committed to resolving your concerns promptly and fairly.
Thank you for choosing Guy & Cesar.
This Refunds and Returns Policy ensures transparency and fairness for both our customers and our business. If you need further assistance, please contact us at info@guyandcesar.com.